RETURN AND REFUND POLICY

Operator: PINOVA S.R.L. | Company details completed on 27.09.2026

1. Purpose and Scope

This Return and Refund Policy describes the conditions under which consumers may return products purchased from www.bonyta.ro and the manner in which refund requests are handled.

This Policy applies to distance sales carried out by PINOVA S.R.L., with its registered office in Ilfov County, Voluntari, Strada Erou Iancu Nicolae, No. 12–26, Villa 43, Tax Identification Number 52723744, Trade Register No. J2025079873007, hereinafter referred to as “BONYTA” or the “Seller”.

This Policy supplements the store’s Terms and Conditions. Consumers’ statutory rights are not limited by this Policy.

2. Definitions

• Consumer – any natural person acting for purposes outside their trade, business, industrial, production, craft or professional activity.
• Distance Contract – a contract concluded through the online store without the simultaneous physical presence of the parties.
• Sealed Product – a product delivered with its seal, protective film, protective cap or original hygienic packaging intact.
• Non-Conforming Product – a product that does not comply with the contract, description, quantity, quality or applicable legal requirements.

3. Statutory 14-Day Right of Withdrawal

The Consumer has the right to withdraw from the contract, without providing any reason, within 14 calendar days.

For purchases of goods, the withdrawal period begins on the day on which the Consumer or a third party designated by the Consumer, other than the carrier, takes physical possession of the products.

Where an order contains several products delivered separately, the withdrawal period begins on the day the last product is received.

The right of withdrawal is validly exercised if the withdrawal notice is sent before the expiry of the 14-day period.

4. Exception Applicable to Cosmetic and Hygiene Products

For health protection and hygiene reasons, the right of withdrawal does not apply to sealed cosmetic products that have been unsealed after delivery and which, by their nature, can no longer be safely resold.

The following rules apply:

• Products that may be returned under the right of withdrawal: unused, unopened products with their original seal and hygienic packaging intact.
• Products that may not be returned solely on the basis of withdrawal: cosmetic products that have been unsealed, tested, used, contaminated, where the applicator has been inserted into the product, or where the hygienic packaging has been damaged.
• The hygiene exception does not affect the Consumer’s rights in relation to products that are defective, damaged upon delivery, expired, incorrect or otherwise non-conforming. Such cases are handled in accordance with the section concerning non-conformity.

The outer shipping packaging may be opened in order to inspect the order. Opening the courier box does not, by itself, constitute unsealing of the cosmetic product.

5. Conditions for Accepting a Return Under the Right of Withdrawal

A return under the statutory right of withdrawal may be accepted provided that:

• the request is submitted within the statutory 14-day period;
• the product is unused, unopened and all seals and hygienic elements remain intact;
• the product is returned, where possible, in its original packaging, together with any accessories, samples or gifts associated with the order where these formed part of the promotional offer;
• the product is properly packaged in order to prevent damage during transport;
• the Customer provides sufficient information to identify the order, including the order number, name, email address and the products being returned.

The absence of the external commercial packaging does not automatically cancel the right of withdrawal. However, the Consumer may be liable for any diminished value of the product resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

For cosmetic products, unsealing may trigger the hygiene exception described above.

6. How to Initiate a Return

6.1

Send an unequivocal statement of withdrawal to:

ninutza94@gmail.com

or use the model withdrawal form provided in Annex 1.

6.2

Please include:

• order number;
• name;
• products being returned;
• reason for return, if you wish to provide one.

Providing a reason is not mandatory in order to exercise the right of withdrawal.

6.3

Follow the return instructions and send the products to the return address indicated below.

6.4

Hand the parcel over to the courier no later than 14 days from the date on which you notified us of your withdrawal.

6.5

Keep proof of shipment until the refund has been completed.

Return address:
Ilfov County, Voluntari
Strada Erou Iancu Nicolae, No. 12–26, Villa 43

Returns phone: 0790 662 939
Email: ninutza94@gmail.com

7. Return Costs

In the case of withdrawal without cause, the direct cost of returning the products is borne by the Consumer, except where BONYTA expressly states that it will bear such cost or where the Consumer was not informed of this obligation.

For incorrect products, products damaged on delivery, or non-conforming products, reasonable return costs are borne by BONYTA, in accordance with the instructions provided to the Customer.

Premium shipping costs chosen unilaterally by the Customer will not be reimbursed unless they were approved in advance.

8. Refunds

For a valid withdrawal, BONYTA will reimburse the amounts received for the returned products and the cost of the original standard delivery, where the entire order is returned.

Any additional costs resulting from the Customer choosing a delivery method more expensive than the standard delivery offered by BONYTA will not be reimbursed.

• Refunds will be made without undue delay and, in any event, no later than 14 days from the date on which BONYTA is informed of the withdrawal.
• BONYTA may withhold the refund until the returned products have been received or until the Consumer provides proof that the products have been shipped, whichever occurs first.
• Refunds will generally be made using the same payment method used for the original transaction, without additional fees for the Consumer, unless another method is expressly agreed.
• The time required for the refunded amount to appear in the Customer’s account may depend on the Customer’s bank or payment processor.

Where only part of an order is returned, the original delivery fee will not be refunded to the extent that the same delivery fee would have been payable for the products retained by the Customer.

9. Damaged, Incorrect, Expired or Non-Conforming Products

Please inspect your parcel as soon as reasonably possible after delivery.

If a product:

• is damaged;
• is leaking;
• is expired;
• is missing;
• differs from the product ordered;
• or has another conformity issue,

please contact BONYTA at:

ninutza94@gmail.com

and provide:

• the order number;
• a description of the issue;
• relevant photographs, where possible.

Prompt notification helps us verify the issue more efficiently, but it does not limit the Consumer’s statutory rights regarding conformity.

Depending on the circumstances and the remedies provided by law, BONYTA may offer:

• replacement of the product;
• bringing the product into conformity;
• a proportionate price reduction;
• termination of the contract and refund.

Opened products may also be assessed where the complaint concerns a non-conformity that could not reasonably have been identified without opening the product.

BONYTA may request the return of the product for inspection, without imposing costs on the Consumer where the complaint is justified.

10. Individual Reactions and Cosmetic Product Compatibility

An individual reaction or a preference regarding texture, fragrance or perceived effectiveness does not automatically constitute non-conformity where the product complies with its description and applicable legal requirements.

In the event of an adverse reaction:

• discontinue use of the product;
• seek advice from a healthcare professional;
• keep the product, packaging and batch information for investigation purposes.

This provision does not affect the Consumer’s right to report a product that is unsafe, contaminated, incorrectly labelled or otherwise non-conforming.

11. Gifts, Sets, Promotions and Bonus Products

• Sets sold as a single product must be returned in full, with all components sealed and unused.
• Where a gift or bonus product was granted subject to a minimum order value or another promotional condition, it must also be returned if, following the return, the promotional condition is no longer met.
• If the bonus product is not returned, BONYTA may deduct its stated value from the refund, to the extent permitted by law and provided the Customer has been informed.
• Vouchers and promotional codes cannot be converted into cash. Any refund will relate only to the amount actually paid.

12. Refused or Uncollected Orders

Refusing a parcel or failing to collect it does not always replace the requirement to provide an express withdrawal notice.

For faster processing, the Customer should contact BONYTA.

The refund will be processed after the parcel has been returned and inspected. Direct return costs may be deducted where permitted by law and where the Customer was informed in advance.

13. Packaging and Risk During Return Transport

Products must be protected against:

• impact;
• leakage;
• inappropriate temperatures.

Do not attach courier labels directly to the commercial packaging of the product.

The Consumer may be responsible for damage occurring during return transport as a result of inadequate packaging, to the extent permitted by law.

14. Complaints and Dispute Resolution

For return and refund requests, please contact:

PINOVA S.R.L.
Ilfov County, Voluntari
Strada Erou Iancu Nicolae, No. 12–26, Villa 43
Email: ninutza94@gmail.com
Phone: 0790 662 939

BONYTA will seek to resolve complaints amicably.

Consumers may also contact the Romanian National Authority for Consumer Protection (ANPC) and may use alternative dispute resolution mechanisms available under applicable law.

Official information and links will be displayed on the website in their current and updated form.

15. Changes to This Policy

BONYTA may update this Policy in order to reflect legislative, operational or commercial changes.

The version applicable to a particular order is the version published on the date the order was placed, except where changes are required by law.

16. Practical Summary

ANNEX 1 – Model Withdrawal Form

Complete and submit this form only if you wish to withdraw from the contract.

To:

PINOVA S.R.L.
Ilfov County, Voluntari
Strada Erou Iancu Nicolae, No. 12–26, Villa 43
Email: ninutza94@gmail.com

I hereby give notice that I withdraw from my contract concerning the sale of the following products:

Products: _______________________________________________

Order number: ___________________________________________

Ordered on / received on: ________________________________

Consumer name: _________________________________________

Consumer address: ______________________________________

Email / phone: __________________________________________

Consumer signature
(only if this form is submitted on paper):

Date: __________________